What to expect when you rent a property with us

Tips on preventing mould in your home and keeping warm this winter

 Maintenance & repairs - we are available to give advice 24/7 

When you  have an issue outside of normal office hours, one of our helpful team members is on hand for you to talk to. Our experience property managers will advise of what action should be taken and offer reassurance. 

We have teamed up with Fixflo to assist you with reporting maintenance issues.  It contains really useful information and self help advice which could avoid the need for a tradesperson to visit your home.  Please click on the image below to get help with an issue and to report a maintenance issue to us

Please use the above link first (by clicking onto the yellow image) but if you want to contact our maintenance department during normal office hours  (09.00am - 5.30pm Monday to Friday & Saturday 09.00am - 2.00pm) please email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 01604 874400 

If you have a genuine out of hours emergency  please call 01604 874400 and select the option for repairs & maintenance and your call will be diverted to our on call  property manager.  Please leave a voicemail if your call is not answered straight away.  Most issues can be dealt with the next day and do not require an emergency call out from a contractor. 

Our experienced property managers will advise of what action should be taken and offer reassurance if there is an out of hours emergency.